1 How to find a book?

 To find a book, you can:

Browse our bookshop thematic index. Browse throughout upper menu: Novelties, Recommendations, Best Sellers, Opportunities and Book of the week. Usequick search Useadvanced search

2 Cannot you find the book you are looking for?

If you have not found the book you were looking for, do not worry, because there is at your disposal a Literature enquiry service to help you. Fill the Enquiry Form in and, briefly, our customer service will contact you by replying you via email. It is not a purchase, but a free information service ofwww.casadellibro.com

3 How to use the quick search?

The quick search is the the text box always located on upper left corner of the page. Enter the title, the author or ISBN desired and click on the magnifying glass placed on the right. This search engine just work using titles and authors of the desired books. There is not discrimination regarding accent marks or capital letters, but search will be made on exact words letter by letter.
i.e.:
If you write: house spirits, the search engine shall find "The house of the Spirits", as well as all the books, whose title contains "house", "spirits" or both. If you wish just results with the mentioned words to appear, enter them between inverted commas,i.e. "house spirits". In the referred instance, only editions in English will appear, as you must enter words in Spanish to obtain results of books written in Spanish
If you enter Don Quixote you may obtain an English translation of "Don Quijote de la Mancha", but never El Quijote written in Spanish
The search results will be shown 20 by 20.
On the bottom of the page, the search engine will always be visible to delimit your search among the results shown, if you need to.

4 How to use the advanced search?

We recommend you the advanced search engine for more accurate searches.
Access is gained by clicking "more searching options", located on the upper left corner of the page, just below the quick search engine text box, or on the same link shown on the results page.

First, you need to enter whether your search will be:

Exact: by exact words, not by exact title. That is the way the search is carried outquick search. If you do not adequately write the title or the author of the book desired, you will not find it (although there is not discrimination regarding accent marks or capital letters)

Approximate: by rough sentence. I.e.:

Both searching types refer to all selection criteria.

Once the criterion is chosen, fill the cells in. Search criteria are agglutinating, meaning that if you write:



You will find issues of Don Quixote, written by Cervantes, published by Anaya and classed as Literature. Novel. Spanish Literature. Novel

Casa del Libro provides you with the possibility to select and save every book you are interested in. Saving in My Favourites does not mean to buy. You can class them by entrance date or alphabetical order of the title, add them to your Bag or quit them. If you finally buy one of these items, they will not appear the next time you gain access to the section.

In Casa del Libro there are three registry levels. Each one consists of a different set of advantages and you are to decide which one you want to subscribe in and which data you want to provide us with:

Advantages of registering in level 1

Once you completely fulfil such level, you are registered inwww.casadellibro.com , you become one of our clients. We hope to fulfil your expectations, because the most important thing for Casa del Libro are its clients. That is actually the advantage of registering, but moreover you will be able to:

Advantages of registering in level 2
To fill shipping and invoicing form in will speed your purchase process up. The program will save your data and you will not need to fill it in again every time you carry a purchase out. Do not worry about your privacy, as you are in a secure website, where your data are completely confidential. Go toConfidenciality Policy and Privacy Notice

Advantages of registering in level 3
The third level offers you the opportunity to empower the following servicequick purchase The corresponding button will appear in your purchase Bag. To choose this way to purchase, you only have to log in, check all data are correct and enter your credit card data (in case you have chosen this payment method)...

Do you need to change your data?
On the menu on the right of the page, you can find the link My data in the area reserved for customers. By clicking in, you will gain access to your data so you modify them, after having entered your password. If you modify your details in this section, they will be modified automatically in the whole of our data base and in every relation with us hereinafter. If you want to change a specific datum (as the delivery address for a purchase) you can do it at the same time you place your order. This changes will NOT be saved, as they are only applicable for the corresponding order in process.

Apart from the traditional on-line purchase process, Casa del Libro offers you the possibility of buying by an ordinary Off-line Order Form.
This variety comes up, because it is impossible to manage a completely updated on real time data base regarding the publishing world, due to specific characteristics of such a market. Therefore, this is a way you can use in case you cannot find the book you desire otherwise.
Remember you are now purchasing, not setting a request.
You shall fill the form to indicate which books you desire. Remember that the more information you give us, the easiest for us to provide you with your request, (as the publishing company, the edition number, the translator if they are essential, for instance)
Our data base just includes references regarding books, audio-books and e-books issued in the market since November 1996. Nevertheless, Casa del Libro, has the broadest list of titles among all Spanish booksellers, with more than 3.000.000 registered references.

If you wish to receive literature information, you just need to fill the Information Request Form in and we will look for it among our broad list of more than 3.000.000 titles. You will receive our answer to your enquiry via email. Remember all the titles contained in our answer by means of title, author or ISBN refer to published items, but it does not mean they are available at the moment or we can obtain them.
It is an information service ofcasadellibro.com

During on-line purchases processes shipping costs are figured out automatically on real time, so that you can see your purchase total price.

This calculation is made according to the following variants:

1- Country to deliver: Final destination of the sending influences on price according to rates stated by the hauliers and postal companies we work with.

2- shipping method: Each of the following shipping methods we offer you involves different costs and delivery periods of time. Periods of time shown below refer to transportation time, not to the total carrying out of the purchase.

Inwww.casadellibro.com we specially care about securing confidentiality of the data provided by our clients, and to do so, we count ona secure server When a client is registered in our secure server or places an order, his/her personal, location, and invoicing methods data are incorporated to our data base and used only for the order proceedings, as well as for the sending of information about new products and services the client might be interested in, if authorised to do so.

www.casadellibro.com garantiza la seguridad y confidencialidad en todas sus comunicaciones con sus clientes. Siempre que sea necesario ponernos en contacto con los clientes las comunicaciones se realizarán por e-mail, teléfono o SMS.

Do you wish to resign from our data base?click here

To learn more, have a lookcontractual general terms and conditions.

Cancellation and returning policy

Our policy, fulfilling the in force legislation, stablishes your right to return any book within the seven following days to its reception. Every book shall be normally accepted with no explanation asked if it has not been used and is inside its original packaging. Casa del Libro commits to its repayment in a maximum thirty-day term from the returning day. Before setting the returning, you need to inform our customer service department and we will indicate you the way to keep on proceeding in the returning of the order. This previous notification is essential to accept returns. We will not accept returns of delivered goods sent by a different mean from those we recommend. If the returning is due to defects on goods or to the fact of not corresponding to what was required, www.casadellibro.com will take every cost on return and new shipment. If returning is due to dissatisfaction, we will repay you the price of goods, but not return and new shipment costs. Money returned will be sent by bank transfer to the account indicated by our client, by money order or by the determined credit in the client account.

Great Works will not be accepted.

CANCELLATIONS
We accept all the cancellations, unless we have already proceeded with its shipment. If so, you should wait up to the delivery and afterwards, proceed to return, if above-mentioned terms and conditions are fulfilled.
To cancel your order, please, head the sectionMy orders in your personal zone of our site. If you are already a registered member, log in; if not, just enter the order code you want to cancel. You will be sent to a page, where you will be able to consult and cancel the order you need to. Remember that in this way you are cancelling the whole of the order, if you just want to cancel the shipping of a single book, contact ourCustomer service

Safe Purchase

Which is the famous so-called problem about security?.
Every time you fill a form in and click on "send", you are sending such contents through the website. These data are transferred from server to server to arrive to the final destination server. Danger rises up because of the fact that these data may be kept (stolen) in any of the servers through which the transfer has been made. If you are sending your credit card data, these data may end in power of anyone.

What is a secure server?
A secure server grants the privacy of all the data you transfer through the website by means of an SSL protocol. Security is achieved by communication of a website browser and a server both using SSL protocol. All Netscape Navigator or Microsoft Explorer browsers accept such protocol
It simply works by encrypting the data you send through a RSA coding system, whenever you are located in a safe zone inside the secure server. Your Netscape or Explorer browser, in collaboration with the secure server, which encrypts all your data in such a way that any individual cannot take them through any server the transferring process is made, as he has not the appropriate keywords.

How can I find out a server is secure?
You will by the key appearing on lower left corner of your browser Netscape, or by the locker on the lower right corner of your screen when using Microsoft Explorer.
You can realize as well that URL changes a bit: instead of beginning by http it does by https.

In Netscape, when you open the window View and then click on Document Info you will find all the information regarding the security level of the corresponding server, its certification and the authorising authority (CA). Information contained in this file has the following format:

Security: This is a secure document that uses a high-grade encryption key for U.S. domestic use only (RC4, 128 bit).

Certificate: This Certificate belongs to: www.casadellibro.com Terms of use at www.verisign.com/rpa (c)00 Casa del Libro Casa del Libro Madrid, Madrid, ES

This Certificate was issued by: www.verisign.com/CPS Incorp.by Ref. LIABILITY LTD.(c)97 VeriSign VeriSign International Server CA - Class 3 VeriSign, Inc. VeriSign Trust Network

Serial Number: 3F98 FDFF 3BD6 D619 E431 8C51 EAED FBE8

This Certificate is valid from 16 Sep, 2003 to 18 Sep, 2004

Certificate Fingerprint: 1245 30CB CE21 7B62 9513 A405 6BBB 69ED E85B 30C6

A secure server certified by Verisign has a 128 bits key. It means that if a cracker tries to decode data transferred by this way, he shall sort two ¹²⁸ complicated calculations out to decode these data, which are thought to be solved in thousands of years using the most powerful machines in today market.

What is the Security Certificate?
A security certificate is issued by a certifying entity, for instance, the Certification Authority. This entity issues the referred certificate after having controlled the correct configuration of all the encryption process (SSL), and after having checked all the applicant firm data. Secure Server Certificate is given to firms, whose references have been checked, to ensure that the person receiving the encrypted data is actually the said person to receive them.

Who certifies the security of this server?
Our server is certified byVerisign Secure Server Certification Authority RSA Data Security, Inc. US.

1- Purchasing process

2- Cancellations and returns

3- Shipments

1- Purchasing process

Standard purchase
Just surf on your way throughout the website to find the book you desire. On lower side of screen, you will find Add to your Bag. Once clicked, an image will appear Added to your Bag next to the book an in "Your Bag" (on upper right corner of the page) will appear the purchased title, how many items, and its price.
Not purchased yet.
When all the items you want to purchase are in Your Bag, click on Start purchase. Get to Your Bag. In Your Bag will be shown: selected books, its references, amount of items and total price.

Price shown includes shipping costs, which are figured out depending on the destination country, the shipping method and weight. If you change your shipping method in this page, you will see how the whole price changes. Learn more about shipping costsclick here.

You can choose the amount of units you desire. If you want to keep on surfing this page, you just need to click on Home on the top of the page. If you want to add more items to Your Bag, repeat the steps before explained for the first time; Your Bag will automatically add the different prices of books.

If you hold an Offer Code, you need to enter it now. Click on Apply offer and that way the total price will be figured again out in application of the said offer.

To confirm the purchase click on Keep on with the purchasing process. Invoicing and shipment Page will appear. Please, fill the following boxes with your data in (remember that if you have already finished your registry, these data will be already filled in).

Once finished, click on Keep on with the purchasing process. Payment method page will appear.
casadellibro.com offers you two methods to pay:

Once filled in, click on Keep on with the purchasing process. Confirmation and purchase page will appear. You have not purchased yet. This page will show you all the data you have entered during the process. Check them carefully and modify them, if necessary. Once everything is all right click on Confirming Purchase.
Now you have really purchased in casadellibro.com. You will see on the screen an order code. Please, keep this code in order to place any kind of enquiry you desire regarding your order.

Do you want to open a bookshop account?

Casa del libro bookshops chain offers you the possibility to register in a bookshop account and take all the profit out of the credit that is at your disposal. Process and requirements are explained here below:
- Contract is to be signed personally in any of our book shops or sent by post or fax.
- You shall hand:

• your last payslip or similar document

• Bank Account Details

• DNI photocopy

Minimum monthly fees are 18 euro, whose corresponding receipt will be collected every month independently of purchases made. The client has right to have a credit five times bigger than the sum of money paid monthly. The full amount of the purchase will be deducted in the same moment the transaction is made. For further information, you just need to address any of our shops..

3- Shipments

How much does the shipment cost?

Shipping costs depend on the weight, shipping method and the final destination country. This page will automatically figure it out on real time. To learn moreclick here.

Can I send an order to another person?

Yes. When you will enter your shipping and invoicing details during the purchasing process, enter on your invoicing details the data of the person, to which the invoice is to arrive and on shipping details, the person to which you wish to send the order.
When sending the order, we will send an email to the person saved in the invoicing details and to which the invoice will be sent.

How many kinds of sending there are, how much do they cost, and how long does it take to get to destination?

Every one the following shipment methods we offer you has different costs and delivery periods of time. Periods of time shown below are those concerning every different shipment method.

.Final costs are figured out under rates stated by the haulier companies we work with.
These rates depend on the final destination countries and on the shipment weight.
First screen shot of the purchasing process figures automatically all this calculations out. Do not hesitate to set all the modifications you deem necessary before coming to next page.

What happens if I am not available in the indicated address?

It depends on the shipment method chosen.

• Courier Express: If you are not found in the indicated address, haulier or posting company will give you notice and reach you to agree a delivery hour.

• "Correos" registered mailing / Air mail: You will be given written notice from your post office advising you about the arrival of your order, which with you will be able to pick your order up in such post office. On the written notice, will be stated the remaining time of the order in the post office.