JACK GRIFFIN

En esos momentos en que lo más importante decir las palabras adecuadas es cuando nos encontramos sin palabras. Esta obra marca una diferencia fundamental con respecto a otras de su género: da más importancia al lado emocional que al aspecto formal de la comunicacion haciendo que sea mas rapido y facil superar el vacio que hay entre lo que sentimos y lo que decimos. Ofrece consejos practicos y modelos de conversaciones, cartas, y correo electronico para ayudar al lector a escribir y hablar con conviccion, sinceramente y con compasion a aquellos que realmente le importan: a la familia, a los amigos, a su amor, a su pareja, a su jefe, a sus empleados y a sus compañeros de trabajo. Si quiere animar a un amigo en apuros, concertar una cita, confortar a un compañero de trabajo que esta pasando un mal momento, o decirle a alguien cuanto le importa, hallara en este libro todas las palabras que necesita para expresar sus sentimientos de la mejor manera. Su util lista de palabras y frases que utilizar y que evitar, y sus consejos sobre como utilizar efectivamente el lenguaje corporal, le ayudaran a comunicar su mensaje con todo el cariño y atencion que siente. Encontrara una serie de modelos y guias faciles de usar sobre temas dificiles de comentar, incluidos: - Dar las gracias y demostrar aprecio. - Ofrecer simpatia y condolencias. - Hacer critica constructiva y estimulante. - Motivara sus empleados a trabajar mas duramente. - Hablar con sus hijos sobre la muerte, el divorcio, las drogas y el sexo. Jack Griffin es un prolifico autor de mas de doce libros sobre la comunicacion, los negocios y la gestion empresarial.

A fully revised edition of the bestselling communication tool.This revised edition includes new advice on the latest developments in the workplace since the book?s initial publication ten years ago. Along with a new chapter on digital communication, each original chapter includes a discussion of topics such as diversity issues, team building, green business, and more. In addition, the revision includes a new chapter on the art of the effective argument, with a step-by step emphasis on building a persuasive case and acquiring the skills necessary for disagreeing without being disagreeable.

A guide to effectively communicating with customers to create lastingand repeatbusiness relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution

An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include: ?Building leadership vocabulary ?Establishing ground rules ?Projecting credibility ?Avoiding day-one mistakes ?Handling crises and criticism ?Motivating and inspiring ?Making meetings work

Take control of your job, get noticed, and get ahead-no matter whats happening in the job market.Times are tough. Theres no denying that. Most of us feel lucky enough just to have a job, let alone hope for a promotion. But who says a rough economy has to hold you back? How to Say It: Be Indispensable at Work will help you be the one who gets ahead when others are just getting by.Jack Griffin shows you how to make yourself irreplaceable and indispensable in your workplace and in your industry. Youll learn how to demonstrate your value and potential to your boss, coworkers, and staff--as well as to prospective employers. This book will help you work wisely and well in any economy so you can build your career, your future, and your personal brand. Youll discover how to: Assess the state of your workplace, company, and industry. Take a frank inventory of your skills and competencies and sell them effectively. Master a set of simple formulas for building valuable connections in your workplace. Demonstrate that your organization cannot possibly manage without you. Get the best from everyone and give your best in return. Avoid pitfalls that can hold you back, get you canned, and cripple your future. Get best-case outcomes from worst-case scenarios.