MURIEL SOLOMON

¿Se siente usted estresado y exasperado por culpa de jefes problemáticos? ¿o compañeros de trabajo? ¿o subordinados? ¡En este caso necesita este libro! En él encontrará todas las técnicas y estrategias que le ayudaran a enfrentarse a la gente que hace que su vida sea un desastre. Como trabajar con gente dificil le enseña a tener el control total sobre las relaciones mas conflictivas. Este libro, le ofrece propuestas practicas de sacar provecho de las peores situaciones.

Everyones work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

A revised edition of the classic guide on how to best resolve conflict in todays technologically advanced workplace.Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.