Subir Chowdhury

Esta sencilla historia le ayudará a comprender fácilmente qué es Seis Sigma, cómo puede beneficiar a siu empresa y lo más importante de todo: cómo puede ayudarle a usted, como empleado de una empresa que pretende desarrollar esta nueva filosofia.

Una magnífica narración que ilustra cómo Seis Sigma está transformando nuestro modo de trabajo.¿Hacer las cosas bien el 99% del tiempo es lo mejor a lo que puede aspirar su empresa? No. Aún queda un 1%.Es sencilla historia le ayudara a comprender facilmente que es Seis Sigma, como puede beneficiar a su empresa y lo mas importante de todo: como puede ayudarle a usted, como empleado de una empresa que prentende desarrollar esta nueva filosofia.

Cada año surgen nuevas empresas dispuestas a producir mejor y más barato. ¿Qué podemos hacer para prosperar en un mercado cada vez más competitivo? La clave está en uno de los pilares de toda iniciativa empresarial: la calidad. Si usted descuida este aspecto de sus productos o servicios, no importa cuanto invierta en alcanzar el exito: no podra mantenerse mucho tiempo en la cima. La historia de Peter Delvecchio, director de una fabrica de helados, pone a nuestro alcance una valiosa leccion: la calidad es mucho mas que un simple eslogan, y todo esfuerzo por alcanzarla tiene siempre su recompensa. The Ice Cream Maker nos enseña que la calidad debe convertirse en el atributo esencial de nuestra labor. Para ello debemos estar siempre dispuestos a reinventar nuestros metodos y a buscar la perfeccion en todo momento; y, por encima de todo, debemos aprender a escuchar a nuestros clientes: ellos definen la calidad de un producto, no nosotros.

Innovation, claims quality consultant Subir Chowdhury, is part of Americas DNA. No other country in the world matches Americas creative drive and its ability to turn innovative ideas into revolutionary productsfrom antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead. In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen,enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.Like Fish! and Who Moved My Cheese?The Ice Cream Maker offers an essential and universal lesson about one of industrys foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.

If you saw a toothpick on the floor, what would you do? This seemingly innocuous question was posed to Subir Chowdhury by one of his longtime clients, and ultimately lead him to a profound realization: good enough is not enough. The best processes in the world wont work without developing the kind of mindset a caring mindset that is needed to achieve real and sustainable change in both organizations and individuals. In his compelling new book, bestselling author and globally recognized management consultant Subir Chowdhury tackles an issue that has haunted him in his work with many of the worlds largest organizations. Why is it that some improve only incrementally, while others improve 50 times that? The ideas and training are exactly the same. What is the difference? The difference, Chowdhury explains, is the ability to nurture the skills, loyalty and passion of the people who make up an organization. It is a culture built on straightforwardness, thoughtfulness, accountability and resolve. Organizations and individuals that embrace all of these STAR attributesnot just one or two of themwill shine. He goes further, showing us why having a caring mindset outside of work is integral to both personal and professional success. A powerful guide to living a successful life and career, The Difference will inspire you to be the difference at work or home.