HANK MARQUIS

You want to deliver an excellent digital workplace experiencebut how? Forget everything you thought you knew about IT satisfaction. Completely satisfying your digital employees isnt a matter of more surveys, comparing yourself to what you see on the Internet, or trying to delight them. So what is it, then? Hank Marquis, IT satisfaction and quality of experience guru and IT tech exec, will enlighten you. His new book, Completely Satisfied, shows you how to find your IT solutions"experience sweet spot" and deliver that IT experience to those who need it. Having spent years as an IT executive (in IT C-level roles) and a consultant (helping hundreds of IT leaders), Marquis speaks with authority about leading with satisfaction to improve digital employee IT experiences. Sprinkled with witty anecdotes and illuminating IT case studies, Marquis book is as entertaining as it is enlightening. Among the invaluable lessons youll learn are the following: The Five Components of IT Satisfaction How to solve your IT satisfaction problems once and for all How to choose the best service levels for solutions and workgroups How to use three distinct experience zones to your advantage How to leverage dissatisfaction to understand what changes are essential to make right now and why Whether youre an IT or HR leader, entrepreneur, marketer, or business executive struggling to increase employee satisfaction, and customer loyalty, improve retention, and lower costs, Marquis insights will help you find IT satisfaction so your employees and customers can too.

Con su potentísima nueva base de datos y las capacidades de programación de Web Server, Visual Basic 6 es considerada como la primera herramienta de desarrollo de aplicaciones estratégicas de empresa. Aprenda todo lo que necesita saber acerca de la programacion con Objetos de datos activos (ADO), IIS y ActiveX, utilizando las API de Windows. Este libro le ayudara a crear soluciones robustas y fiables que satisfaran sus intereses de programacion.Dentro puede encontrar una cobertura completa sobre Visual Basic; dominar los fundamentos de la programacion orientada a objetos, que comprende formularios, clases y objetos; utilizar los nuevos Objetos de datos activos con OLE DB para una conectividad de base de datos mas facil; construir aplicaciones IIS (Internet Information Server), empleando la nueva funcion WebClass; evitar las numerosas complicaciones que conlleva el desarrollo de servidores ActiveX para Internet; aprender el uso de las API de Windows como complemento de Visual Basic y construir sus aplicaciones a prueba de balas con sugerencias internas para crear potentes controladores de errores.Por ultimo el libro incluye un CD-ROM con componentes y demos de Compuware, Nu Mega Labs, Apex y mucho mas.Fecha de aparicion: Marzo 1999