7 LESSONS IN MANAGING DIFFICULT PEOPLE

A SHORT COURSE IN BETTER PEOPLE MANAGEMENT 7 Lessons in Managing Difficult People is a quick course in people management giving you everything you need to know in just seven short chapters From preventing difficult behaviour to managing conflict you ll discover the insider secrets you need to know in order to successfully manage difficult people Lesson 1 Understanding and preventing difficult behaviour Lesson 2 Developing your skills for managing difficult people Lesson 3 More advanced skills for managing difficult people Lesson 4 Managing specific types of difficult behaviour Lesson 5 Feedback that works and critical converstions Lesson 6 Managing conflict Lesson 7 Getting support and escalating issues Explore the main themes and ideas of managing difficult people get a basic knowledge and understanding of the key concepts and test your progress with practical and thought provoking exercises 7 Lessons in Managing Difficult People is your fastest route to success ABOUT THE SERIES 7 Lessons are for people who want to succeed at work From negotiating and content marketing to finance and social media the series covers the business topics that matter and that will help you make a difference today Written in straightforward English each boo