SUPERCOMMUNICATORS

From the global bestselling author of The Power of Habit This is not just a riveting read about how to understand others better It s also a revealing look at how to be understood ADAM GRANT 1 New York Times bestselling author of Think Again and Hidden Potential Who and what are supercommunicators They re the people who can steer a conversation to a successful conclusion They are able to talk about difficult topics without giving offence They know how to make others feel at ease and share what they think They re brilliant facilitators and decision guiders How do they do it In this groundbreaking new book Charles Duhigg unravels the secrets of the supercommunicators to reveal the art and the science of successful communication He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart He reveals the conversational questions and gambits that bring people together And he shows how even the most tricky of encounters can be turned around In the process he shows why a CIA operative was able to win over a reluctant spy how a member of a jury got his fellow jurors to view an open and shut case differently and what a doctor found