Michael Hammer

Este libro es para todo aquel que quiera unirse a la revolución de la reingeniería. Hammer y Stanton escriben: "Las empresas no fracasan en sus proyectos de reingeniería por que tengan mala suerte por el efecto de los rayos cósmicos. Fracasan porque no saben lo que están haciendo". Con la publicación de La revolución de la reingeniería ya nadie podrá utilizar esa excusa.

Son tiempos difíciles para la empresa. Las presiones procedentes de todas partes son más fuertes que nunca. Los hombres de empresa serios saben que no hay una solución sencilla, ni una única respuesta. Necesitan un juego completo de nuevas ideas y nuevas tecnicas. Y eso es lo que ofrece La Agenda. Michael Hammer, autor de Reengineering the Corporation, el libro que definio la empresa en los años 90, ha trabajado duro y durante mucho tiempo para identificar la forma en que las mejores empresas de hoy dia superan a sus competidores. En este libro revela todo lo que ha observado y analizado, y presenta un plan de accion para el siglo XXI. Adelantamos una muestra de los temas del contenido: - Hacer la vida mas facil a los clientes. Ahorrandoles tiempo, dinero y frustracion - Convertirse en un fanatico del proceso. Para eliminar costes, confusion y retrasos. - Evaluar lo que se quiere mejorar. - Trabajo de equipo real, no solo de palabra . hay que vivirlo. - Unir a proveedores y clientes mediante internet. Crear una comunidad que trabaje para servir al cliente final. La Agenda cambiara para siempre nuestra forma de pensar sobre la empresa. El Dr. Michael Hammer es uno de los analistas de empresa mas destacados del mundo. Es el creador de los conceptos de la reingenieria y de los procesos empresariales. Colabora con los equipos directivos de las principales empresas en la introduccion de cambios fundamentales en su organizacion. La revista Time lo ha incluido en su lista de las veinticinco personas mas influyentes de America.

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a companys processes, organization, and culture to achieve a quantum leap in performance.Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.

An impressive list of Americas top CEOs has been gushing with praise about the book, and forward thinkers in the software and management business are using it to find direction and insight in this messy, complicated - world. InfoconomistIn Search of Excellence set the management programme for the 1980s. Michael Hammers Reengineering the Corporation set the standard for the 1990s. Now The Agenda does the same for the 2000s: it is the essential handbook for 21st-century business. Its time for business to get serious again. The 90s are over, and so are the ideas that came to the fore at the end of the decade: that the Internet changes everything, that entrepreneurship is the answer, that success is easy. Tough times - that is, normal times - are back. Money is tight, competition is intense and customers are more demanding than ever. The Agenda offers no silver bullets or empty slogans. Its principles are neither theoretical nor abstract: they concentrate on the nuts and bolts of an enterprise that determine how well a company performs. The Agenda offers serious ideas for serious people, concrete guidelines that show managers how to rethink every aspect of a business and reshape it for the imperatives of the customer economy. Any company - large or small, manufacturing or service, high tech or low tech - can apply these principles.

Hammer offers powerful insights into the consequences of the reengineering revolution. He addresses the following vital areas:- Jobs: What does process centering do to the nature of jobs? - What does a process-centered workplace feel like? - Managers: What is the newly defined role of managers in a process-centered company? - Education: What skills are vital and how can young workers prepare? - Public Policy: What are the implications for employment and the economy as a whole? - Investment: What will be the characteristics of a successful 21st-century corporation?

A bold and revolutionary thinkers legacy for how business can meet the greatest economic challenge in decades... Its no secret: everyone knows that the way most companies do things is screwed up. Surprisingly, though, herein lays the biggest opportunity for improving growth and profitability in a world in which consumers are tapped out and competition is coming from the devastating combination of low-wage countries with high skills. For more than a decade, following his landmark Reengineering the Corporation, Michael Hammer did deep dives into the processes of companies in every imaginable businessfrom oil refineries to software developers, factories, retailers, and hospitalsto understand the nuts and bolts of how they do their work, and then to advise them how to do it differently to become faster, cheaper, better. The results were the right product, at the right time, with the right price and qualitybusinesses that not only ate the competitions lunch but their breakfast and dinner, too. The research and passion Dr. Hammer brought to this book have been ably carried on, following his tragic and unexpected death in 2008, by his colleague, Lisa Hershman, now the CEO of Hammer and Company. Looking at a companys operations not in terms of piecemeal fragments of work performed in a slew of isolated functional departments but as large-scale holistic work units transformed many companies, enabling them to meet the unique challenges of our time. The late DR. MICHAEL HAMMER wasthe coauthor of Reengineering the Corporation and the author of The Agenda. LISA W. HERSHMAN is the CEO of Hammer and Company.