SHEILA HEEN

Todos hemos tenido que abordar alguna vez una conversación difícil: para solicitar un aumento de sueldo, terminar una relación sentimental, decir «no» a alguien que nos pide ayuda, enfrentarnos a qui

Douglas Stone e Sheila Heen nos ensinam a tirar o melhor dos comentários de chefes, colegas de trabalho, parceiros e amigos com ferramentas simples e modernas. Recebemos feedback todos os dias, de amigos, familiares, chefes e ate estranhos. Sabemos que ele e essencial para o desenvolvimento profissional e para manter as relaçes saudaveis, mas nos frequentemente o rejeitamos. Queremos aprender e crescer, mas tambem buscamos ser aceitos e respeitados. Obrigado pelo feedback aborda essa tenso diretamente. Douglas Stone e Sheila Heen argumentam que, embora o mundo dos negocios gaste bilhes de dolares todo ano ensinando as pessoas como dar feedback de modo mais efetivo, estamos operando no polo errado: o mais inteligente e educar os receptores tanto no trabalho quanto nas relaçes pessoais. So eles, afinal, que interpretam o que esto ouvindo e decidem se e como mudar. De maneira bem-humorada e lucida, os autores nos ensinam a aceitar a enxurrada de comentarios, avaliaçes e conselhos no solicitados com interesse e leveza e nos ajudam a aprender efetivamente com qualquer pessoa. Este livro esta destinado a se tornar um classico no mundo da liderança, comportamento organizacional e educaço.

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. Were assessed, coached, and criticized about our performance, personalities and appearance.We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. Thats because while want to learn and grow, we also want to be accepted just as we are.Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on lifes blizzard of comments and advice with curiosity and grace.Ill admit it: Thanks for the Feedback made me uncomfortable. And thats one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better Daniel H. Pink, author of To Sell Is Human and DriveThanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force Adam Grant, Wharton professor and author of Give and TakeDouglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance.We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are.Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace.