THE CONSTRUCTIVE MEDIATION MODEL. A HANDBOOK

Constructive Mediation Model (CMM) by Viktorija Portere presents an innovative and practice-based approach to conflict resolution grounded in the philosophy of constructivism. Drawing on more than 25 years of professional experience as an attorney, certified mediator, coach, and psychology consultant, the author introduces a structured mediation framework designed to help parties in conflict move beyond emotional confrontation toward meaningful, sustainable resolution. The Constructive Mediation Model (CMM) enables mediators to guide participants through a carefully developed dialogue process that uncovers the deeper causes of conflict, clarifies underlying needs and interests, and supports the transformation of personal perspectives and communication patterns. Rather than focusing solely on settlement, the model aims to improve relationships, reshape destructive beliefs, and foster long-term constructive interaction. This book combines theoretical foundations with practical implementation tools, making it valuable for both education and professional practice. Readers will gain: a comprehensive explanation of the CMM methodology, step-by-step guidance for mediation processes, communication strategies grounded in constructive dialogue, analytical and empathetic tools for conflict management and 18 practical questionnaires developed by the author for mediators, psychologists, educators, and conflict-resolution specialists. Particularly effective in family, workplace, educational, and business conflicts, the Constructive Mediation Model supports "win-win" outcomes while encouraging reflective and emotionally intelligent communication. Designed as both an academic textbook and a professional handbook, this work is an essential resource for mediators, legal professionals, psychologists, educators, coaches, HR specialists, and business leaders seeking advanced methods for constructive conflict resolution.