Jack Mitchell

Un enfoque engañosamente sencillo pero convincente y eficaz hacia el servicio al cliente Lleno de anécdotas que ejemplifican un sobresaliente servicio al cliente, muestra cómo cualquier negocio puede adaptar esta filosofia para atraer magnificos empleados, bajar los costos de marketing y mantener altos margenes e ingresos sostenidos. En esta epoca cuando el servicio al cliente se ha convertido en la diferencia entre el exito y el fracaso, el libro muestra como esta filosofia tan personalizada puede reportarle los resultados que usted desea.

In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!

Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchells] advice--we would own the world." If you want to put your arms around your business and bottom line, youll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. Its that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in todays challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

Young Aulus Spurinnas homeland, Etruria, has fallen prey to a rebel league of soldiers lead by Manlius, an experienced and dangerous Roman warrior. When his uncle dies under a cloud of mystery, Spurinna must take his uncles place as the landowner of all Etruria. In order to save his homeland from Manlius, Spurinna travels to Rome to seek help from a Consul, Cicero. On his journey, Spurinna teams up with Ciceros daughter, Tullia, and together they unravel a conspiracy that could overthrow the Roman Empire. Spurinna soon finds himself thrust into the midst of a deadly battle and a fight to save his life, his home, and Rome.This first novel by classical scholar Jack Mitchell is a gripping tale that vaults over the centuries to bring ancient Rome to thrilling life.

Today, when social networking is the hottest buzz word and relationships are things that can happen virtually, top CEO and inspirational speaker Jack Mitchell is totally committed to bringing back the human connection in our businesses and our lives. Now, in Hug Your People, Jack shares his 5-step plan for creating a winning team...* Be NICE - because how you treat one another is as important as how you treat your customers...* Learn to TRUST - its a crucial part of building strong working relationships* Instil PRIDEin your team and the work they do; give them all the tools they need to do their jobs well...* Try to INCLUDE your team in decision-making processes; you cant do it alone, so reach out for their input...* Generously RECOGNIZEthe contributions made and celebrate victories, big and small, because they all count ...Simple, unpretentious and fun, Hug Your People is a morale-boosting blueprint for success. With its blend of anecdotes and practical advice it will inspire you to build an energized, focused team - the type of team that is at the heart of every great organization.

Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

Anyone who thinks ancient history is dry will think again after dipping into these ocean blues. Here, political corruption, intrigue, high-seas adventure, romance, and comedy are all presented in abundance by the likable Marcus Oppius Sabinus, a teenager with a very contemporary attitude. Marcus is unwittingly involved by his cousin in promoting the ambitious young Julius Caesar in an upcoming Roman election. When Marcus proves to be even better at bribery than his cousin had hoped, he is assigned a difficult and dangerous mission. He must spy on, and undermine, those who would support Ciceros control of Rome, so that Julius Caesar can continue his power grab. The mission carries its rewards and risks. If Marcus succeeds, he will be on the inner circles of Romes elite. If he fails, he faces exile or worse. Given very little choice but to accept his assignment, Marcus travels to Greece, but not before he is sidelined by shipwreck, enslavement, and pirate attack. Oh, yes, and the beginnings of love.Beautifully researched and fast-paced, The Ancient Ocean Blues is a solid story that is sure to stand the test of time and put historical fiction in a whole new light for todays young adults.

El autor de ¡Abrácelos! nos recuerda que el secreto de los equipos de alto rendimiento no está en el dinero, sino que se halla en multitud de pequeños detalles que Mitchell resume en: amabilidad, confianza, orgullo, inclusion y reconocimiento.