Stephen C. Lundin

A creator of the mega-bestselling FISH! series joins forces with a PSP (Professional Street Performer), yielding innovative ways to dramatically improve natural energy and sales results In Top Performer, Stephen Lundin and Carr Hagerman share lessons from the street . . . the street performer, that is! In this engaging parable, a Dublin performer known as the Rat Catcher teaches a disciplined but uninspired sales manager named Jim how to harness his natural energy in order to take his job motivation and personal satisfaction to the next level. Doing for sales and service what Lundin and his co-authors did for morale in FISH!, Top Performer's simple but life-changing lessons include: -Claim Your Pitch (Own your work, and stand out as the unique and authentic you.) -Juice the Jam (Find energy and inspiration in obstacles and disruptions.) -Mine the Mess (Look for inspiration in unexpected places.) -Choose Your Close (Make it original, so they'll never forget you.) -. .

In Top Performer, you'll meet Jim, a disciplined but uninspired sales manager. In London on vacation (his first in years), he meets Top Hat. In an engrossing conversation, Top Hat tells him about a legendary Dublin busker/street performer called the Rat Catcher, who engages his audience and effortlessly charms them into parting easily with their change. Top Hat then gives Jim an envelope to take to the Rat Catcher as a form of introduction. Jim is incredulous, and even a bit suspicious, but after a trip back home, he's willing to do anything to break out of his rut of good-to-average sales and dogged but unfulfilling perseverance.Full of action-packed and sometimes hilarious description of the adventures of a street performer, this engaging audiobook will appeal to anyone in any position and in any field, from banking to baking to busking. In the tradition of the bestselling Fish! series, this is a deceptively simple story that contains profound advice - advice that will help make readers into top performers themselves.

The powerful parable that has helped millions to see their lives and work in a new way -- now revised and updated to celebrate 20 years of working with greater purpose! Its a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible -- until she discovers an incredibly successful workplace down the street, where the employees are so alive and passionate that people stop just to watch them work! FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, and to live with greater purpose and happiness. FISH! will help you discover the amazing power that is already inside you to make a positive difference -- wherever you are in life.

Pot oferir alguna cosa una parada de mercat a una multinacional amb problemes? La Mary Jane, una executiva d'aquesta empresa, descobrirà que sí, i no només una cosa, sinó moltes. El departament del q

The ideal way to extend your language skills if you already have some knowledge of Italian, this course should build on your existing knowledge and improve your spoken and written language. It teaches you everyday language enabling you to communicate with confidence.

La Filosofía Fish se ha revelado como una herramienta infalible a la hora de plantear procesos de renovación que contribuyen a combatir la desgana y la resistencia al cambio de los empleados. El Poder de Fish! nos recuerda, sin embargo, que poner en marcha el cambio puede resultar sencillo comparado con el gran reto de mantenerlo. En esta nueva parabola, Rhonda se enfrenta al problema de mantener el entusiasmo y el rendimiento de un equipo muy vital que, a pesar de todo, empieza a dar muestras de apatia, y vuelta a los viejos habitos. Hasta que un dia visita el increible Takara Too, un restaurante japones, donde a los clientes no les importa hacer cola durante horas para comer. Rhonda no tarda en descubrir que una extraordinaria cocinera japonesa y un puñado de camareros pueden enseñarle la manera de motivar e involucrar en el trabajo a su equipo. Esta nueva y brillante parabola le ayudara a descubrir formulas para consolidar los cambios para siempre y mejorar de inmediato la moral de los empleados, la satisfaccion de los clientes y la productividad, tanto a corto como a largo plazo. Si alguna vez ha introducido cambios o innovaciones para encontrarse con que, al cabo de poco tiempo, las cosas volvian a ser como antes, El Poder de Fish! le ayudara a alcanzar sus metas.

Fish! narraba la historia de una empresa ficticia que eliminó las energías tóxicas que saboteaban el desempeño de sus empleados aplicando las lecciones aprendidas de unos pescaderos poco corrientes. El libro describía las cuatro máximas que ayudan a disfrutar de una vida feliz en el trabajo: JUGAR, ALEGRAR EL DÍA A LOS DEMÁS, ESTAR PRESENTE y ESCOGER TU ACTITUD. Estos principios constituyen la esencia de la así llamada Filosofía FISH! Vivir de acuerdo con esta filosofía transforma el ambiente laboral, que se convierte en un lugar de trabajo con una calidad de vida plena y satisfactoria.En Historias de Fish! los autores muestran cómo estas lecciones han sido puestas en práctica en empresas de diversa dimensión (desde un importante hospital y una compañía telefónica hasta un pequeño concesionario automovilístico y una empresa de instalación de tejados).En todas estas historias, gente común y corriente explica con sus propias palabras las dificultades que encontraron al intentar transformar sus ambientes de trabajo, y cómo lograron vencer la desgana, la resistencia al cambio y el desgaste físico y emocional de los empleados. Y lo mejor de todo es que Historias de Fish!, aparte de que puede, también, servir como una introducción a la Filosofía Fish incluye un programa detallado que le ayudará a obtener las mayores satisfacciones de su trabajo y de la vida, al tiempo que inspira a quienes le rodean a emularle.

. Nueva edición ampliada del gran éxito mundial.. Libro indispensable para la gestión de equipos.Se trata de una nueva edición de uno de los libros de empresa más importantes del siglo XXI y que se h

La historia de Fish! y los principios en ella expuestos muestran cómo renovar el interés de los empleados que realizan funciones administrativas, de tipo logístico y de apoyo a los departamentos "estrella" de la empresa. Los autores conocen y aplican la profunda necesidad que todos tenemos de sentir que lo que hacemos importa, que contribuye al exito de la empresa y al deseo de disfrutar de nuestro trabajo.Este audiolibro va a ser una gran ayuda para quien desee redefinir como siente y opina acerca de su trabajo; porque gracias a estos consejos descubrira que puede encontrar satisfaccion y diversion en su vida laboral cotidiana.

¿Qué ocurre cuando perdemos de vista la motivación que guió nuestros primeros pasos? Si nos dejamos llevar por la rutina cada vez nos cuesta más alcanzar nuevas metas. En la línea de Fish!, Top Performer presenta un enfoque audaz e innovador a traves de la historia de Jim, un ejecutivo que, pese a su gran fuerza de voluntad, siente que su carrera comienza a estancarse. Su encuentro fortuito con un artista callejero le descubre un mundo de posibilidades ilimitadas: la filosofia vital del enigmatico personaje le devuelve la inspiracion para superarse, no solo en su trabajo sino tambien en su vida personal. Top Performer nos enseña a usar estrategias flexibles, a sacar partido de los errores, a dar rienda suelta a nuestra creatividad ante las situaciones imprevistas; en definitiva, muestra como potenciar nuestra energia positiva de una forma que nos permita ser nosotros mismos. Y este sera nuestro primer paso hacia el exito.

O que faria se o destacassem para o terceiro piso de uma empresa, que é visto como o piso do marasmo, onde abunda a inércia e a falta de motivação? Fish! é um livro que, através de uma parábola, nos pretende ensinar como aumentar a motivação e melhorar os nossos resultados numa dada empresa. Mesmo que, a certa altura, não estejamos a fazer exactamente aquilo que mais gostaríamos, cabe a cada um de nós escolher o modo de o fazer, isto é, podemos sempre escolher a atitude com que encaramos as nossas tarefas. Se conseguirmos levar as nossas melhores qualidades para o local de trabalho este tornar-se-á, certamente, um oásis de energia, de flexibilidade e de criatividade, constituindo consequentemente um motivo de realização e satisfação pessoal.

Millions of people around the world have already used the bestselling FISH books and videos to improve the way they work. Now] the authors turn their attention to helping readers apply the "FISH! Philosophy" to life's daily challenges in the home] such as stress] weight control] personal finance] and much more. FISH! for Life tells the story of Lonnie and Mary Jane, who met five years earlier at Seattle's famous Pike Place Fish Market] where Lonnie worked as a fishmonger. At the time] he helped her achieve an extraordinary transformation in her own workplace by bringing the energy of the fish market to her disgruntled staff. In the process, Lonnie and Mary Jane fell in love. Now in their fourth year of marriage] they are beginning to experience some tensions as they navigate various changes in their lives. Gradually] it becomes clear to the couple that the same principles that helped them achieve happiness and success in the workplace can be applied to their problems at home-and they begin to see results almost immediately. Whether you are a newcomer to the FISH! phenomenon or a devotee] you will find FISH! for Life chock-frill of concrete advice and easy-to-grasp examples to help you regain control of your life.

"Fish!" verrat das Erfolgsgeheimnis des weltberuhmten Pike Place Fischmarkts in Seattle. Die Geschichte zeigt, wie unglaublich wichtig es ist, eine positive Lebenseinstellung zu haben. Das Autorenteam gibt dem Leser vier schlichte Handlungsmaximen mit auf den Weg, die seine Arbeits- und Lebenseinstellung revolutionieren werden. Denn wer beschliet, alles, was er ohnehin tun muss, mit Freude zu tun, motiviert sich selbst und kann ein ganzes Team erfolgreich zu Spitzenleistungen bringen.

The o-FISH!-al follow-up to the phenomenal bestselling Fish! and Fish! Tales, Fish! Sticks is a stand-alone business parable that shows you how to come up with a vision for your business and how to keep it alive, vital, and renewed through tough times, such as turnover in management and staff or a troubled economy. Using the example of a hugely successful, fictional sushi restaurant as a model for a vision of continual renewal, Fish! Sticks employs the same kind of easy-to-read story that was used in Fish! to illustrate its three major principals of continued success: Commit, Be It, and Coach It. When Stephanie, a new manager, takes over from a wildly popular and now promoted boss, she is faced with the problem of how to keep spirits up in a corporate unit that has, frankly, started to get bored and cranky and revert to its old ways. But then she visits the amazing Taka Sushi (formerly Taka Teriyaki), with its lines of customers cheerfully waiting for hours to get in. Soon, she realizes that the way to keep her employees motivated and her customers delighted can be learned from a bunch of waiters who teach one another everything they need to know. And when she finds out just how the owner of Taka knew to switch her main bill of fare from teriyaki to sushi long before anyone else, what she really discovers is the secret of keeping your work fresh.

We all sell something for a living -- whether its a brand, a vision, an education, a direction, or a service. We might even be selling a set of numbers to a board meeting, learning to a student, or cereal to an infant. This eye-opening parable is about harnessing natural energy--yours and that of those around you--in order to take your sales, and your satisfaction to the next level of success. In Top Performer, youll meet Jim, a disciplined but uninspired sales manager. In London on vacation--his first in years--he meets a gentleman named Top Hat. In an engrossing conversation, Top Hat tells him about a legendary Dublin busker/street performer called the Rat Catcher, who engages his audience and effortlessly charms them into parting easily with their change. Top Hat then gives Jim an envelope to bring to the Rat Catcher as a form of introduction. Jim is incredulous, and even a bit suspicious. But after a trip back home, hes willing to do anything to break out of his rut of good-to-average sales and dogged but unfulfilling perseverance. Jim travels to Dublin, where the Rat Catcher tells--and shows--him some surprising secrets of his work ethic and his selling style. Jim ultimately realizes that he needs to Claim the Pitch, Mine the Mess, Choose the Close, and, most importantly, Juice the Jam. When Jim returns home, hes re-energized, having learned how to Build a Circle and Pass the Hat where it really counts--in his life, his relationships, and his workplace. Full of action-packed and sometimes hilarious descriptions of the real like adventures of street performer, this engaging metaphor will appeal to anyone in any position--and in any field, from banking to baking to busking. In the tradition of the bestselling Fish! series this is a deceptively simple story that contains profound advice--advice that will help make readers into Top Performer themselves.